Sofigate chosen to provide ITSM and CDMB solutions for Government ICT Centre Valtori’s ERP

Published 2015-08-20 at 11:12

Finnish Government ICT Centre Valtori has chosen Sofigate Services as the provider of ITSM (IT Service Management) and CMDB (Configuration Management Data Base) solutions for its new ERP system.

The current contract is valid for four years and covers the construction and maintenance of the service. Valtori will be provided with the ServiceNow system by Sofigate, and the contract enables using the system to manage Valtori’s services and processes. Valtori will also be able to use the system for license management and, at a later date, also for its customers.

”The purpose of the new ERP system is to boost the efficiency of Valtori’s service production as well as to attain an even level of quality throughout the organization. We also want to gain cost savings by removing overlapping systems,” says Kari Pessi, CEO of Valtori.

Tendering for ITSM and CMDB solutions was carried out through negotiations, with overall cost-efficiency as the criterion for final tenders.

”This is the most significant public sector contract in Sofigate’s history. It enables the digitalization of service processes and takes services to a whole new level, for Valtori as well as for its customers,” says Jori Kanerva, CEO of Sofigate Services, which is part of the Sofigate Group.

ERP explained

Valtori’s ERP project involves acquiring and deploying information systems that support coherent processes and work methods in accordance with the ISO/IEC 20000 IT service management system. Integrating the required information systems of suppliers, customers and other interest groups into Valtori’s system using coherent tools is a further goal.

Competence management, rota planning, financial planning and reporting systems for Valtori’s ERP will be tendered next. Also CRM and order management systems will be integrated into the ERP system in the future. 

Additional information

Government ICT Centre Valtori

Managing Director Kari Pessi, Tel. +358 (0)40 770 9689
Project Manager Teija Uusitalo, Tel. +358 (0)50 342 5417


Managing Director Jori Kanerva, Sofigate Services Oy, Tel. +358 (0)400 421070
Senior Executive / Public Administration Mikko Talsi, Tel. +358 (0)50 365 8363